Critical Success Factors

The Critical Success Factors (CSFs) are needed for a Process, Project, Plan, or IT Service to succeed: Strong leadership is essential - Have a dedicated, trained and committed process owner Existing IT environment needs mature assessment There should be well defined implementation & continuous service improvement plan There should be clearly defined roles & responsibilities - Responsibility-Accountability-Authority Clear defined goals & objectives -Specific, Measurable, achievable, realistic & timely Key performance indicators & metrics -measure achievement of Continual Service Improvement goals Controlling Changes Making Quick And Accurate Changes Based On Business Priorities Protecting Services When Making Changes