The Service Strategy Processes

The service strategy processes are: service portfolio management, business relationship management and financial management.

Service portfolio management process includes defining, analyzing, approving and creating project charter. It ensures that the service provider has the right combinations of services to meet the required agreed business outcome for the investment.

     Business relationship management identify customers need, change orders and they maintain positive relationship with customers. They are involved in analyzing in the service portfolio management process.


     Financial management  for IT service is responsible for the valuation of the service, accounting, cost budget and charging process. They have financial plan strategic assessment