The Service Strategy Processes

The service strategy processes are: service portfolio management, business relationship management and financial management.

Service portfolio management process includes defining, analyzing, approving and creating project charter. It ensures that the service provider has the right combinations of services to meet the required agreed business outcome for the investment.

     Business relationship management identify customers need, change orders and they maintain positive relationship with customers. They are involved in analyzing in the service portfolio management process.


     Financial management  for IT service is responsible for the valuation of the service, accounting, cost budget and charging process. They have financial plan strategic assessment

Scope of Service Strategy

The scope of service strategy includes design,development and implementation of service management:

Understand the creation of value, return of investment, service asset, allocation of resources, development of markets, implement and manage strategically taking into consideration managing risk.

Service Strategy Key Objective

Service Strategy Objectives includes but not limited to the following:

The main goal or objective of service strategy is to think, plan,act strategically and offer better service compared to the competition. It align business objectives and IT objectives and also helps to define the market, develop the service offering and strategic assets and prepare for implementation strategy.

Sample flow charts symbols and description to represent process

Flow charts are convenient way to show process. The following are some examples of the symbols. I have added the description inside the symbol.