The main goal or objective of service strategy is to think, plan,act strategically and offer better service compared to the competition. It align business objectives and IT objectives and also helps to define the market, develop the service offering and strategic assets and prepare for implementation strategy.
The scope of service strategy includes design,development and implementation of service management:
Understand the creation of value, return of investment, service asset, allocation of resources, development of markets, implement and manage strategically taking into consideration managing risk.
The service strategy processes are: service portfolio management, business relationship management and financial management.
The service portfolio management process includes defining, analyzing, approving and creating project charter. It ensures that the service provider has the right combinations of services to meet the required agreed business outcome for the investment.
Business relationship management identify customers need, change orders and they maintain positive relationship with customers. They are involved in analyzing in the service portfolio management process.
The financial management for IT service is responsible for the valuation of the service, accounting, cost budget and charging process. They have financial plan strategic assessment
The scope of service strategy includes design,development and implementation of service management:
Understand the creation of value, return of investment, service asset, allocation of resources, development of markets, implement and manage strategically taking into consideration managing risk.
The service strategy processes are: service portfolio management, business relationship management and financial management.
The service portfolio management process includes defining, analyzing, approving and creating project charter. It ensures that the service provider has the right combinations of services to meet the required agreed business outcome for the investment.
Business relationship management identify customers need, change orders and they maintain positive relationship with customers. They are involved in analyzing in the service portfolio management process.
The financial management for IT service is responsible for the valuation of the service, accounting, cost budget and charging process. They have financial plan strategic assessment
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